Patient Services Representative I

Job Summary:

The Patient Services Representative will be a part of a comprehensive psychosocial team that supports pregnant adolescents during their prenatal care at UCHealth Anschutz. The patient age range is from 12-20, and most patients have experienced stressors related to social determinants of health. The Patient Services Representative’s responsibilities will include collecting specific information from patients and families, working collaboratively with a multi-disciplinary team to advance the designated care plan and recommendations, facilitating connection between patients and families with professionals internal and external to the institution, communicating with community agencies to facilitate referrals, and maintaining an organized resource repository. Additional responsibilities include working with patients, families, providers, and care teams to identify and address barriers to accessing services, resources, and supports that enhance the health and well-being of patients and families. The Patient Services Representative will enter data obtained from each distinct point of contact into the secure database management system and/or medical record. A goal of this position is to improve the coordination, integration, and access to healthcare and related services for patients and families to ultimately enhance their health and well-being.

Key Responsibilities:

• Responsible for coordinating the care plans, making certain all members of the team are communicated with, and that the patients can be scheduled in a timely manner into our referred agencies/programs/community-based services.
• Responsible for patient-facing activities, including program enrollment, answering phone calls, responding to patient messages, connecting to resources, and patient education as directed by the multidisciplinary team.
• Performs daily review of clinic schedules and miscellaneous clerical duties to ensure proper patient flow in the clinic.
• Create and maintain referral tracking reports to ensure patients are connecting to the necessary services.
• Event management for monthly baby shower, including own transportation for the pickup and drop off of baby supplies. 

Work Location:

Onsite – this role is expected to work primarily onsite, with the potential of working 1-2 days remotely, and is located in Aurora, CO.

Why Join Us:

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation, and sick leave! The University of Colorado offers an excellent benefits package, including:

• Medical\: Multiple plan options
• Dental\: Multiple plan options
• Additional Insurance\: Disability, Life, Vision
• Retirement 401(a) Plan\: Employer contributes 10% of your gross pay
• Paid Time Off\: Accruals over the year
• Vacation Days\: 22/year (maximum accrual 352 hours)
• Sick Days\: 15/year (unlimited maximum accrual)
• Holiday Days\: 10/year
• Tuition Benefit\: Employees have access to this benefit on all CU campuses
• ECO Pass\: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Qualifications:

Minimum Qualifications:

• At least one (1) year of patient/client-facing experience.
  • Substitution\: A combination of education and related technical/paraprofessional experience may be substituted on a year-for-year basis.

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

• Bachelor’s Degree
• Experience in a healthcare setting or a community-based organization.
• Experience managing and handling sensitive and confidential information.
• Experience working with students, staff, and faculty within a higher education and/or academic medical environment.
• Experience working with EPIC or another electronic medical system.
• Experience with case management, care coordination, or systems navigation.
• Experience working with individuals with pregnant or parenting adolescents.
• Bilingual or Multilingual – able to perform job responsibilities in English and another language(s).

Knowledge, Skills, and Abilities:

• Knowledge of community health care systems and/or organizations that support physical or behavioral health.
• Strong interpersonal and patient care skills with the ability to establish rapport with and provide high-quality care to persons of diverse backgrounds.
• Strong problem-solving skills and the ability to manage multiple tasks while working independently with minimal supervision.
• Collaborative approach to multi-disciplinary patient care and compassionate approach to patient and family care.
• Self-motivated, aware of own learning style and how to learn new tasks most efficiently, attention to detail, and excellent time management and organizational skills.
• Ability to take direction and use independent judgment to coordinate various projects and meet multiple deadlines.
• Ability to communicate effectively, both in writing and orally.
• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution and in the community.

How to Apply:

For full consideration, please submit the following document(s):

1.     A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position

2.     Curriculum vitae / Resume

3.     Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address

Questions should be directed to\: Carly Johnson, carly.e.johnson@cuanschutz.edu

Screening of Applications Begins:

Immediately and continues until position is filled. For best consideration, apply by May 10, 2025. Hiring department will need to notify their Talent Acquisition Consultant when they want to have the advertisements removed for the posting.

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as $37,944 to $44,015.

The above salary range (or hiring range) represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans, and retirement contributions that add to your bottom line.

Total Compensation Calculator\: http\://www.cu.edu/node/153125

Equal Employment Opportunity Statement\:

The University of Colorado (CU) is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing non-discrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply.

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu​.

Background Check Statement:

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine-preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety-sensitive job duties, you must enroll in the occupational health medical surveillance program.